AI receptionist for IT, translation, recruitment, staffing and security firms
In short
VolaVoice answers when your people are out at clients or on site. It takes details in writing, puts urgent callers through to the number you set, and emails you the outcome.
Works for
- Local IT support
- Translators
- Recruitment agencies
- Temp and staffing agencies
- Security companies
What happens when the phone rings and your team is out?
An engineer is under a client's desk. Vola answers, takes the details, and puts urgent callers through to the number you set.
Which calls does a business services firm get?
| The call | What the receptionist does |
|---|---|
| "Our email's down", or a possible hack (IT support) | Takes the business name, caller's name, number and problem, and puts them through to the number you set. No troubleshooting or advice |
| New client enquiry (any) | Takes the business name, number and need as a request. No quote unless you approved a price list |
| Employer needs staff, or a candidate asks about a job (recruitment agencies) | Takes the role, location and start date, or answers from your approved roles |
| A worker is late or sick (temp and staffing agencies) | Takes the name, shift and message. Never reassigns a shift or discusses pay |
| An alarm or a guard who has not arrived (security companies) | Takes the site, name, number and problem, and puts the caller through. If anyone is in danger, it reads your approved emergency wording |
| A quote or an urgent job (translators) | Takes the languages, document type and deadline. No quote unless approved |
What does a call sound like?
An email fault
Thanks for calling [Your business]. I'm Vola, an AI receptionist. How can I help?
Our email's stopped working. Can you send someone?
I can't diagnose it or promise a visit, but I can get this to the team now. Could I take the business name, your name and a number?
Harbour Lettings. I'm Lena, on 07700 9xx xxx.
Thanks, Lena. Shall I put you through to the team now?
Yes, please.
A worker off sick
Hi, it's Dan. I can't make the 2pm warehouse shift. I'm ill.
I'm sorry to hear that. What number can the team reach you on?
07700 9xx xxx.
Thanks, Dan. I've sent that message to the team.
A guard who has not arrived
It's Megan at the Ashby Road unit. The alarm is sounding and the guard hasn't turned up.
I can't advise on the site or promise a guard. Is anyone in danger?
No, the building's empty.
Could I take your number?
07700 9xx xxx.
Thanks, Megan. I'm putting you through to the team now. They also have your message.
Where do your enquiries and messages go?
Every call is transcribed and summarised on your dashboard, and the outcome is emailed to you.
What will it never do?
- It never troubleshoots, or advises during a cyber or security incident.
- It never asks for passwords, alarm, door or security codes, or remote-access details. If a caller reads one out, it is still in the call transcript.
- It never promises a visit, response time, guard, placement or shift, and gives no advice on pay, employment or immigration.
- It never says a translation will be accepted, and states licences only in wording you approved.
- It does not take card details on the call. You take payment as you do now.
How does Vola work for any business?
- 1. Add your websiteVola learns about your business from your website and the facts you give it.
- 2. Check and approveYou see what Vola knows and where each answer comes from, and you approve every answer before it goes live. Nothing is published quietly in the background.
- 3. Hear it, then switch it onTest your receptionist, then forward your calls to your VolaVoice number, all the time or only when you are busy or after closing. It answers every day, including evenings and weekends.
What you control. Vola answers only from the facts you approved. When it does not know something, it does not guess. It takes a message or puts the caller through to the number you set. You choose that number, and whether Vola tells callers it is an AI at the start of a call. If a caller asks, it always says so.
What you see afterwards. Every call is transcribed and summarised on your dashboard, and the outcome is emailed to you. VolaVoice keeps the written transcript, never the audio.
If you have not set a transfer number, callers who need a person hear a short message that you cannot take calls right now. If you use all your minutes, Vola stops taking calls and forwards them to your transfer number.
Trial and price. Try it free for 14 days. Cancel before day 14 and pay nothing. Then from £49 a month, rolling monthly, no fixed term.
What could a missed call cost? Try your own numbers in the calculator. It is a scenario estimate, not guaranteed revenue.
Where can I read more?
Frequently asked questions
Can it help during a cyber attack or an alarm?
No. It gives no advice. It takes the details and puts the caller through.
Can it tell a candidate they have the job?
No. It never promises a placement or a shift.
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