AI receptionist for pet groomers, kennels and dog walkers
In short
VolaVoice answers the phone for groomers, kennels, trainers, pet shops, dog walkers and pet sitters. It takes grooming, boarding and walk requests for your team to confirm, puts worried or emergency calls through to the number you set, and sends you the outcome.
Works for
- Pet grooming and boarding
- Kennels and catteries
- Dog trainers and behaviourists
- Dog walkers and pet sitters
- Pet shops
What happens when the phone rings with a wet dog on the table?
The groomer is mid-dry and the walker has six dogs on leads. Vola answers, so nobody stops. The request reaches you in writing, with the caller's name and number.
Which calls does a pet care business get?
| The call | What the receptionist does |
|---|---|
| Groom for a dog or cat (groomers) | Takes the pet's name, size and day wanted, as a request |
| Kennel, cattery or boarding stay (kennels, catteries) | Takes the dates as a request. Your team confirms |
| Training or behaviour enquiry (dog trainers) | Takes the details for the trainer. Gives no behaviour advice |
| Is a food or product in stock? (pet shops) | Answers only from a stock list you approved, or takes a message |
| Regular or one-off walk, or a sitting visit (walkers, sitters) | Takes the area, days and times as a request |
| First visit or meet and greet (any) | Takes a request for your team to arrange |
| Running late, or needs to cancel (any) | Takes the message and sends it to you |
| Vaccination or paperwork question (any) | Answers only from what you approved, or passes it on |
| Owner worried about a pet (any) | Says it cannot give veterinary advice, then puts the caller through to the number you set |
| Lost or runaway pet, or an emergency while a pet is in your care (any) | Puts the caller through to the number you set |
What does a call sound like?
A grooming request
Thanks for calling [Your business]. I'm Vola, an AI receptionist. How can I help?
Hi, can you groom my cockapoo, Biscuit, on Saturday morning? Her coat is matted.
I can't see the diary, but I can take a grooming request. Could I take your name and number?
Fiona, 07700 9xx xxx.
Thanks, Fiona. Your request is with the team. It isn't booked until they confirm with you.
A worried owner
I picked Maisie up yesterday and she isn't herself. I'm worried.
I'm sorry to hear that. I can't give veterinary advice, but I can put you through to the team now. Shall I?
Yes, please.
Could I take your name and number first?
Lorna, 07700 9xx xxx.
Thanks, Lorna. Putting you through now.
A boarding request
It's Hugo. I need kennel space for my two spaniels from the 12th to the 19th of August. Do they need vaccinations?
I can take a boarding request for those dates. I don't have the vaccination details, so I'll pass that question to the team. Could I take your number?
07700 9xx xxx.
Thanks, Hugo. The dates aren't held until the team confirm with you.
Where do your booking requests and messages go?
Every call is transcribed and summarised on your dashboard, and the outcome is emailed to you.
What will it never do?
It cannot see your diary, so it never confirms a groom, a stay or a walk. It gives no veterinary, medical, behaviour or medication advice. It never says a pet is well or safe, and it quotes no prices you have not approved. It never asks for house alarm or door codes. Anything a caller says is still in the transcript. It does not take card details on the call. You take payment as you do now.
How does Vola work for any business?
- 1. Add your websiteVola learns about your business from your website and the facts you give it.
- 2. Check and approveYou see what Vola knows and where each answer comes from, and you approve every answer before it goes live. Nothing is published quietly in the background.
- 3. Hear it, then switch it onTest your receptionist, then forward your calls to your VolaVoice number, all the time or only when you are busy or after closing. It answers every day, including evenings and weekends.
What you control. Vola answers only from the facts you approved. When it does not know something, it does not guess. It takes a message or puts the caller through to the number you set. You choose that number, and whether Vola tells callers it is an AI at the start of a call. If a caller asks, it always says so.
What you see afterwards. Every call is transcribed and summarised on your dashboard, and the outcome is emailed to you. VolaVoice keeps the written transcript, never the audio.
If you have not set a transfer number, callers who need a person hear a short message that you cannot take calls right now. If you use all your minutes, Vola stops taking calls and forwards them to your transfer number.
Trial and price. Try it free for 14 days. Cancel before day 14 and pay nothing. Then from £49 a month, rolling monthly, no fixed term.
What could a missed call cost? Try your own numbers in the calculator. It is a scenario estimate, not guaranteed revenue.
Where can I read more?
Frequently asked questions
What if an owner is worried about their pet?
Vola says it cannot give veterinary advice and offers to put the caller through to the number you set.
Can it confirm a boarding stay or a walk?
No. It takes the dates, area or times as a request. Your team confirms.
Hear a receptionist built from your website
Paste your website and try a receptionist. Nothing goes live.
Hear your receptionist