VolaVoice Pricing
Simple plans for businesses that never want to miss a call
AI receptionist for calls, enquiries and bookings. Approve everything before it goes live.
Quiet
£49/ month
150 minutes
A simple way to try VolaVoice in your business
- AI receptionist, 24/7
- Great for first-time users
Line
£99/ month
320 minutes
For businesses with regular incoming calls
- More monthly capacity
- Better for everyday usage
Busy
£289/ month
1,000 minutes
For busy businesses that need more coverage
- Higher usage allowance
- Better for growing teams
- Other languages, tested with you first
Custom
For multi-location businesses, enterprises, agencies, or anyone needing a bespoke AI workflow.
Try VolaVoice free for 14 days. Cancel before your 14 days end and pay nothing. No fixed term. Card required. Your trial starts when your number is connected and includes up to 150 minutes. Then £49, £99 or £289 a month, rolling monthly. Cancel any time by requesting cancellation in your VolaVoice account or emailing support@volavoice.com; it takes effect at the end of the period you have paid for. One free trial per business. All plans are monthly, with no per-minute charges. If you use all your free minutes sooner, calls forward to your own number and your first payment is still only taken when your 14 days end unless you cancel; you can also start your plan straight away. If you use all your monthly minutes on a paid plan, calls forward to your own number until your minutes reset. No VAT is added. We are not VAT registered.
Our partners
That missed call?
It could be your next booking.
See what answering more calls could mean for your business. Your numbers. A clearer picture.
01 / Your business
Refine your estimate
Illustrative assumptions: 26 open days · 50% of calls at peak · 80% captured · 50% convert.
£10,400
Potential additional sales value per month
from calls you currently miss at peak.
Your calls at peak · today
Based on your peak missed-call input.
Scenario estimate, not guaranteed revenue or profit. Before fees and costs. Fractional counts are expected averages.
One call. A different outcome.
Illustrative journeyA customer calls. You're already helping someone.
An unanswered enquiry could mean a lost opportunity.
How the estimate is calculated
Monthly estimate: 40 calls × 26 open days × 50% at peak × 20% missed × 80% captured × 50% converting × £250 = £10,400. Calculations use unrounded values; displayed counts are rounded to one decimal place.
Only peak-hour missed calls are included. Capture and conversion rates are editable assumptions, not measured VolaVoice performance. Conversion includes qualification and your team's follow-up. The annual view assumes 12 identical months. Booking requests need confirmation by your team.
What's included
Every plan includes the same receptionist. The differences are the number of minutes and, on Busy, other languages set up for you.
| Usage and allowances | Quiet | Line | Busy |
|---|---|---|---|
| Monthly price | £49/month | £99/month | £289/month |
| Free trial | 14 days, including up to 150 minutes | 14 days, including up to 150 minutes | 14 days, including up to 150 minutes |
| Voice minutes every month | 150 minutes | 320 minutes | 1,000 minutes |
| Per-minute charges | None | None | None |
| UK mobile number | Included | Included | Included |
| Setup fee | None | None | None |
| Other languages, set up and tested with you | Not included | Not included | Included, subject to testing |
Busy: your receptionist in the languages your callers speak. Tell us which languages you need and we set up and test each one with you before it goes live. Availability depends on our voice providers.
Included on every plan
Answers questions about your business
Trained on your website and the facts you approve.
Takes booking requests
Records booking requests for you to confirm. Google Calendar and Outlook calendar booking coming soon.
Takes messages and captures leads
Names, numbers and what they need, sent to you straight away.
Takes orders
Your menu or price list, read back accurately.
Transfers to a person
Passes the call to the number you set for your team when a caller needs a human.
Transcripts on your dashboard
Every call is transcribed and summarised on your dashboard, and the outcome is emailed to you. Transcripts only, never audio recordings.
Answers around the clock
Every day, including evenings and weekends.
Need more? Build it with Custom
Custom plans add the extras below, connect Vola to the tools you already use, and cover multiple locations or call volumes beyond Busy. Tailored pricing, scope agreed upfront: tell us what you need and we'll quote it.
Payment links in a call
Send callers a secure link to pay a deposit or order while they're on the phone.
Text messages
Confirmations and follow-ups by text.
Outbound calls
Reminders and call-backs made by Vola.
Connect your tools
Coming soon
- Google Calendar
- Outlook calendar
- Square
- Lightspeed
- Epos Now
- Zapier
Not connected yet. Tell us which tools you use and we'll prioritise them for your Custom plan.
We email you and show a notice in your dashboard when you have used 80% of your minutes. No fixed term and no price guarantee: we tell you at least 30 days before any price change applies. Cancel any time by requesting cancellation in your VolaVoice account or emailing support@volavoice.com; it takes effect at the end of the period you have paid for.
Honest by design
It says it's an AI. It keeps no recordings of your calls.
Your receptionist tells callers it's an AI unless you switch that off, and we never keep your receptionist's call audio, only the written transcript you can read. Every connection to our site is encrypted, and you can see the kinds of supplier that handle a call, and where they run.
Follow a call from ring to recordFrequently asked questions
How does the free trial work?
Try VolaVoice free for 14 days. Cancel before your 14 days end and pay nothing. No fixed term. Whichever plan you choose, your 14-day free trial starts when your phone number is live and includes up to 150 minutes. A payment card is required to start, and nothing is charged until the trial ends. Your business gets one free trial.
You're charged your plan's price when the 14 days end, unless you request cancellation from Billing or email support@volavoice.com, and it continues as a paid plan with its own full monthly allowance. If you use all your free minutes sooner, calls forward to your own number until your plan starts, or you can start it straight away from Billing.
You can also move to a bigger plan from Billing at any time during the trial, for example from Quiet to Line or Busy. Doing so ends your current trial and starts the plan you chose straight away at its full monthly price, never prorated. Your business gets one free trial in total, so the plan you move to has no trial of its own. Moving to a smaller plan mid-trial isn't offered this way; let your trial run its course or cancel and start again on the plan you want.
What happens after my included minutes?
There is never a per-minute charge. We email you and show a notice in your dashboard when you have used 80% of your minutes. If you use them all, your AI receptionist stops taking calls and forwards them to your own transfer number, so callers still reach you. If you have not set a transfer number, callers hear a short message that you cannot take calls right now.
To switch AI answering back on, move to a bigger plan, which takes effect straight away, or wait for your plan minutes to reset at renewal. For call volumes beyond Busy, contact us about a Custom plan.
Spam and calls under 10 seconds don't use your minutes.
Do unused minutes roll over?
No: plan minutes reset at each monthly renewal and do not carry over.
Do I have to send every call to Vola?
No. You choose how your phone forwards calls: every call, only when you're busy or don't answer, or out of hours. Vola answers whatever you forward.
Once you have a VolaVoice number, sign in and go to your numbers page for the exact forwarding codes for your own phone.
Will Vola make things up?
Vola is built to stick to what you have told it and to say when it does not know, but AI can make mistakes: check the bookings and orders it passes you.
Is there a long-term commitment?
No. Every plan is rolling monthly with no fixed term and no price guarantee. Cancel any time by requesting cancellation in your VolaVoice account or emailing support@volavoice.com; it takes effect at the end of the period you have paid for. Request it before your next renewal to avoid being charged again. If the price ever changes, we will tell you before it applies to you.
What happens if I change plans?
Moving to a bigger plan takes effect straight away and starts a fresh month. You pay the new plan's full price today, less credit for the unused days of your current plan, and the new plan's minutes start from today. You see the exact amount before you confirm. Moving to a smaller plan takes effect at your next renewal, nothing is charged today, and nothing is refunded for the month.
Can Vola answer in other languages?
Busy: your receptionist in the languages your callers speak. Tell us which languages you need and we set up and test each one with you before it goes live. Availability depends on our voice providers.
Every plan answers in English (UK) and can switch on Multilingual (beta) in the app, for the languages listed there. Languages beyond that set are part of Busy.
Are there any optional extras?
A second UK mobile number, several locations, higher call volumes than Busy, text messages and any other custom integration or workflow are not priced on this page. They are scoped and quoted directly with us as part of the Custom plan. See "Talk to us" above.