AI receptionist for gyms, fitness studios and personal trainers
In short
VolaVoice answers the phone for gyms, studios and trainers while you are coaching or leading a class. It takes trial class and session requests for your team to confirm, answers from details you approved, and sends you the outcome.
Works for
- Gyms and fitness studios
- Martial arts and boxing gyms
- Yoga and Pilates studios
- Personal trainers and coaches
What happens when the phone rings mid-session?
The trainer is spotting a lift and the instructor is mid-class. Vola answers, so you can keep coaching. The request reaches you in writing, with the caller's name and number.
Which calls does a gym or fitness studio get?
| The call | What the receptionist does |
|---|---|
| Trial or taster class (gyms, martial arts and boxing gyms, yoga and Pilates studios) | Takes a request for a place. Your team confirms |
| Joining or membership questions (gyms, studios) | Answers only from details you approved, with no prices unless approved |
| "What time is Pilates on Tuesday?" (studios) | Answers from the timetable you approved |
| Freeze or cancel a membership (gyms, studios) | Takes the request. Your team handles it. No promises |
| Consultation or session (personal trainers) | Takes a request. The trainer confirms |
| Running late, or cancelling a session (trainers, studios) | Takes the message and sends it to you |
| Lost property, or someone hurt on site (any) | Puts the caller through to the number you set |
| "Is it safe with my back?" (any) | Gives no advice. Passes the question on |
What does a call sound like?
A trial class request
Thanks for calling [Your business]. I'm Vola, an AI receptionist. How can I help?
Hi, can I try a class on Saturday morning?
The timetable I have shows a beginners' Pilates class at 10am on Saturday. I can take a request for a trial place. Could I take your name and number?
Callum, 07700 9xx xxx.
Thanks, Callum. I've sent your request to the team. A place isn't held until they confirm with you.
A membership freeze
I'd like to freeze my membership. I'm away from December to the end of January.
I can take a request for the team. Could I take your name and number?
Harriet, 07700 9xx xxx.
Thanks, Harriet. I've sent your request and dates to the team, who will be in touch.
A health question
I'd like to start personal training, but I have a heart condition. Is that okay?
I can't advise on that. I'll pass your question to the trainer. Could I take your name and number?
Femi, 07700 9xx xxx.
Thanks, Femi. I've sent your consultation request and your question to the trainer, who will be in touch. It isn't booked until they confirm.
Where do your enquiries and requests go?
Every call is transcribed and summarised on your dashboard, and the outcome is emailed to you. You approve what Vola knows before it goes live.
What will it never do?
It cannot see your timetable system, class spaces or member accounts, so it never confirms a class place, a session or a membership change. It gives no prices unless you approved them. It gives no fitness, nutrition, injury, medical or health advice, and never promises results. It does not take card details on the call. You take payment as you do now.
How does Vola work for any business?
- 1. Add your websiteVola learns about your business from your website and the facts you give it.
- 2. Check and approveYou see what Vola knows and where each answer comes from, and you approve every answer before it goes live. Nothing is published quietly in the background.
- 3. Hear it, then switch it onTest your receptionist, then forward your calls to your VolaVoice number, all the time or only when you are busy or after closing. It answers every day, including evenings and weekends.
What you control. Vola answers only from the facts you approved. When it does not know something, it does not guess. It takes a message or puts the caller through to the number you set. You choose that number, and whether Vola tells callers it is an AI at the start of a call. If a caller asks, it always says so.
What you see afterwards. Every call is transcribed and summarised on your dashboard, and the outcome is emailed to you. VolaVoice keeps the written transcript, never the audio.
If you have not set a transfer number, callers who need a person hear a short message that you cannot take calls right now. If you use all your minutes, Vola stops taking calls and forwards them to your transfer number.
Trial and price. Try it free for 14 days. Cancel before day 14 and pay nothing. Then from £49 a month, rolling monthly, no fixed term.
What could a missed call cost? Try your own numbers in the calculator. It is a scenario estimate, not guaranteed revenue.
Where can I read more?
Frequently asked questions
Can it sign someone up or take payment?
No. It takes a joining enquiry as a request for your team. It does not take card details on the call. You take payment as you do now.
What if a caller mentions an injury or a health condition?
It gives no advice. It takes the question and the caller's number and passes them to your team or trainer.
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