Trust & security
Most companies ask you to trust a badge. We would rather show you the mechanism. Follow what happens to a call from the moment your phone rings to the moment you read the summary, and check any of it for yourself.
The life of a call
- 1
Someone rings your number
The call is routed to us by our telephone partner.
United StatesKeeps: call time, phone numbers. - 2
Your receptionist answers and says it's an AI
On by default. You can turn it off in Settings, and it never claims to be human even then.
United StatesKeeps: nothing yet, the call has only just started. - 3
Speech becomes text
The caller's words are turned into text as the call happens. Your receptionist's call audio is not recorded.
United StatesKeeps: no recording of the call audio. - 4
You get the summary
The transcript and a summary are saved to your account, and we email you the outcome.
Being confirmedKeeps: transcript, summary. - 5
You stay in control
Retention and self-service deletion are being finished. Ask us and we'll do it by hand in the meantime.
Keeps: your choice.
What we say, and how to check it
Every claim below is checked live, built into the product today (a few, like AI disclosure, can be turned off by you, but never quietly by us), in progress, or honestly not true yet. Nothing here is rounded up.
| What we say | Status | How you can check | Last checked |
|---|---|---|---|
| Every connection to our website is encrypted, and we force it: ask for the page over plain http and you are redirected straight to the secure address. | Checked live | Visit volavoice.com with http:// instead of https:// and watch the redirect happen. | 2026-09-28 |
| We never record the audio of your receptionist's calls. Only a written transcript is kept. | Built in | Ring your own VolaVoice receptionist and ask what happens to the recording afterwards. There isn't one. | - |
| Your receptionist tells callers it is an AI at the start of the call. This is on by default, and you can turn it off in Settings if you choose to. | Built in | Ring a VolaVoice receptionist that hasn't had this switched off. The first sentence tells you. | - |
| Credentials for the tools your receptionist connects to, and our own staff's two-step sign-in secrets, are sealed with strong encryption before we store them. | Built in | - | - |
| Our own staff need a two-step sign-in, with recovery codes and a sign-out-everywhere control, to reach admin tools. This does not yet apply to customer accounts. | Built in | - | - |
| Documents and logos you upload to your knowledge base are stored in London. | Built in | - | - |
| Your account, business facts, transcripts, summaries, call records and billing ledger sit in a database whose region we are confirming. | Being confirmed | Ask us. We will check the console ourselves and record the answer here, dated, once we have. | - |
| Our application itself runs close to you, rather than only in the United States. | Not yet | Once this is true, a technical visitor can confirm it from the server identifier on any page response. | - |
| Automatic deletion of transcripts and summaries after 90 days is built and counting what it would delete; it is not deleting anything yet. | In progress | Ask us for today's retention period until this ships and this line updates itself. | - |
| You can download your calls and orders from your account. Deleting your account is done on request: email support@volavoice.com. A self-service delete button is not built yet. | In progress | Email support@volavoice.com to ask for your data to be deleted; we do it by hand until a self-service option ships. | - |
| Volapos Ltd is registered with the Information Commissioner's Office (registration reference ZC263148). | Registered | Search the ICO's own public register at ico.org.uk for Volapos Ltd or the reference ZC263148. | - |
| Data is encrypted at rest wherever it is stored. | Not yet | - | - |
Who touches a call
Every kind of supplier that carries a call or stores your data, with where it runs and what it sees.
See who handles your dataQuestions?
Volapos Ltd is registered with the Information Commissioner's Office (registration reference ZC263148). If anything here is unclear, or you want us to check something not listed, contact us.