AI receptionist for stays, events and leisure businesses
In short
VolaVoice answers the phone for stays, events and leisure businesses while you are busy. It takes stay, date and hire requests for your team to confirm, answers from your approved details, and sends you the outcome.
Works for
- Hotels, B&Bs and guest houses
- Holiday lets and cottages
- Holiday parks
- Campsites
- Hostels
- Wedding planners
- Wedding photographers and videographers
- Wedding bands, DJs and entertainers
- Marquee and event hire
- Party and fancy dress hire
- Photographers
- Theatres and arts venues
- Visitor attractions and heritage sites
- Golf courses and clubs
- Escape rooms and activity centres
- Bike and watersports hire
- Travel agents
What happens when the phone rings during a changeover or a wedding?
Vola answers it, so you can carry on. The request or message reaches you in writing, with the caller's name and number.
Which calls does a stays, events or leisure business get?
| The call | What the receptionist does |
|---|---|
| Room for the bank holiday (hotels, B&Bs, lets, parks, campsites, hostels) | Takes a stay request: dates, guests, contact details |
| Dogs, parking, check-in, "open today?" (stays, venues, outdoor sites) | Answers from the details you approved, or passes it on |
| "Are you free on 12 September?" (wedding planners, photographers, bands, DJs) | Takes a date enquiry. It cannot hold the date |
| Marquee, costume, bike or kayak (event, party, bike, watersports hire) | Takes what, when and how many |
| Tee time, escape room, school visit (golf, activities, theatres, attractions) | Takes group size, date and time as a request |
| Holiday enquiry (travel agents) | Takes destination, dates and number travelling. No prices unless approved |
| "The hot water's gone" (guests on site) | Takes the message, or puts them through to the number you set |
What does a call sound like?
A stay request
Thanks for calling [Your business]. I'm Vola, an AI receptionist. How can I help?
Hi, have you got a double for the bank holiday weekend? We have a dog.
I can't see the bookings, but I can take a stay request. Could I take your name and number?
Bethan, 07700 9xx xxx.
Thanks, Bethan. The details I have say dogs are welcome in two ground-floor rooms. The team will be in touch about the dates.
A wedding date enquiry
We're getting married on the 6th of June. Are you free?
I can't see the diary, but I can take a date enquiry. Could I take your name and number?
Kieran, 07700 9xx xxx.
Thanks, Kieran. I can't hold the date, but I've passed on the 6th of June. The photographer will be in touch.
Where do your enquiries and requests go?
Every call is transcribed and summarised on your dashboard, and the outcome is emailed to you. You approve what Vola knows before it goes live.
What will it never do?
- It cannot see your bookings or diary, so it never confirms or holds a room, date, tee time, hire item or ticket, or says you are full.
- It gives no rates unless you approved them. It does not take card details on the call. You take payment as you do now.
- It never confirms that a named person is staying.
- It takes complaints and refunds as messages, and gives no cancellation or insurance advice.
- It makes no safety call on weather, water or whether an activity suits a child.
- Travel agents: no advice on passports, visas or insurance beyond your approved wording.
How does Vola work for any business?
- 1. Add your websiteVola learns about your business from your website and the facts you give it.
- 2. Check and approveYou see what Vola knows and where each answer comes from, and you approve every answer before it goes live. Nothing is published quietly in the background.
- 3. Hear it, then switch it onTest your receptionist, then forward your calls to your VolaVoice number, all the time or only when you are busy or after closing. It answers every day, including evenings and weekends.
What you control. Vola answers only from the facts you approved. When it does not know something, it does not guess. It takes a message or puts the caller through to the number you set. You choose that number, and whether Vola tells callers it is an AI at the start of a call. If a caller asks, it always says so.
What you see afterwards. Every call is transcribed and summarised on your dashboard, and the outcome is emailed to you. VolaVoice keeps the written transcript, never the audio.
If you have not set a transfer number, callers who need a person hear a short message that you cannot take calls right now. If you use all your minutes, Vola stops taking calls and forwards them to your transfer number.
Trial and price. Try it free for 14 days. Cancel before day 14 and pay nothing. Then from £49 a month, rolling monthly, no fixed term.
What could a missed call cost? Try your own numbers in the calculator. It is a scenario estimate, not guaranteed revenue.
Where can I read more?
Frequently asked questions
Can it answer questions about dogs or parking?
Yes, from the details you approved. Otherwise it passes the question on.
Can it take a deposit?
It does not take card details on the call. You take payment as you do now.
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