AI receptionist for motor, transport and hire businesses
In short
VolaVoice answers the phone for garages, dealers, taxi firms, removers and hire firms while the team is on a job. It takes requests for your team to confirm.
Works for
- Garages, MOT centres and tyre fitters
- MOT and vehicle testing stations
- Motor factors
- Motorbike repairers
- Vehicle recovery and breakdown
- New car dealers
- Used car dealers
- Caravan and motorhome dealers
- Motorbike dealers
- Taxis and private hire
- Coach and minibus hire
- Man and van and small couriers
- House removals
- Self-storage
- Car and van hire
- Tool and equipment hire
What happens when the phone rings on the ramp or on the road?
Vola answers and sends you the vehicle, the job and the caller's number in writing.
Which calls does a motor, transport or hire business get?
| The call | What the receptionist does |
|---|---|
| MOT, service, tyres or a noise (workshop) | Takes a booking request, or the caller's description for the mechanic. It never diagnoses |
| "Is my car ready?" or a part for a Fiesta (workshop, motor factors) | Takes the details. It cannot see jobs or stock |
| Broken down at the roadside (recovery) | Takes name, number and location, then puts the caller through to the number you set |
| "Is the blue Golf still for sale?" (dealer) | Takes a viewing request. It cannot check stock or value a part-exchange |
| Airport run on Friday, or a minibus (transport) | Takes a pick-up request. Your office confirms |
| A taxi right now (transport) | Puts the caller through to the number you set |
| Removals quote, or a man and van (transport) | Takes the move details as a quote request |
| A van, a cement mixer or a storage unit (hire, self-storage) | Takes a hire request. It cannot check what is free |
What does a call sound like?
A garage booking request
Thanks for calling [Your business]. I'm Vola, an AI receptionist. How can I help?
Can you fit my Astra's MOT in next week?
I can take a booking request. Could I take your name and number?
Gary, 07700 9xx xxx. The handbrake's a bit loose. Is that a fail?
I can't say what would pass or fail, but I'll note it for the mechanic. Your request is with the team. It isn't booked until they confirm with you.
A driver at the roadside
My van's broken down on the A64 and I need recovery.
I'm sorry to hear that. Could I take your name and number?
Neil, 07700 9xx xxx. I'm past the Malton turn-off.
Thanks, Neil. I'm putting you through now. Your details have also been sent to the team.
A pre-booked airport run
Could you take two of us to Manchester Airport on Friday?
I can take a pick-up request. Could I take your name and number?
Hilary, 07700 9xx xxx. Pick-up is in Ripon.
Thanks, Hilary. Your request is with the team. It isn't booked until they confirm with you.
Where do your requests and messages go?
Every call is transcribed and summarised on your dashboard, and the outcome is emailed to you.
What will it never do?
It never says whether a vehicle will pass an MOT, is safe to drive, or what is wrong with it. It cannot see a diary, so it never confirms a slot, vehicle, van or ride. It gives no prices unless you approved a price list. It does not discuss finance. It does not take card details on the call. You take payment as you do now. It gives no arrival times or safety advice.
How does Vola work for any business?
- 1. Add your websiteVola learns about your business from your website and the facts you give it.
- 2. Check and approveYou see what Vola knows and where each answer comes from, and you approve every answer before it goes live. Nothing is published quietly in the background.
- 3. Hear it, then switch it onTest your receptionist, then forward your calls to your VolaVoice number, all the time or only when you are busy or after closing. It answers every day, including evenings and weekends.
What you control. Vola answers only from the facts you approved. When it does not know something, it does not guess. It takes a message or puts the caller through to the number you set. You choose that number, and whether Vola tells callers it is an AI at the start of a call. If a caller asks, it always says so.
What you see afterwards. Every call is transcribed and summarised on your dashboard, and the outcome is emailed to you. VolaVoice keeps the written transcript, never the audio.
If you have not set a transfer number, callers who need a person hear a short message that you cannot take calls right now. If you use all your minutes, Vola stops taking calls and forwards them to your transfer number.
Trial and price. Try it free for 14 days. Cancel before day 14 and pay nothing. Then from £49 a month, rolling monthly, no fixed term.
What could a missed call cost? Try your own numbers in the calculator. It is a scenario estimate, not guaranteed revenue.
Where can I read more?
Frequently asked questions
Can it dispatch a taxi?
No. It suits pre-booked journeys. For a car now, it can only put the caller through to the number you set.
Can it say if a car is ready?
No. It cannot see your job sheet. It passes the details to your team.
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