AI receptionist for beauty businesses and aesthetic clinics
In short
VolaVoice answers the phone for salons, studios and clinics while your hands are busy. It takes appointment and consultation requests for your team to confirm.
Works for
- Hair salons and barbers
- Beauty and nail salons
- Lash and brow bars
- Aesthetics and beauty clinics
- Tattoo and piercing studios
- Day spas and massage therapists
What happens when the phone rings mid-cut?
The stylist has foils in and the practitioner is with a client. Vola answers, so you can finish. The request reaches you in writing, with the caller's name and number.
Which calls does a beauty or aesthetics business get?
| The call | What the receptionist does |
|---|---|
| Cut, colour or beard trim (salons, barbers) | Takes an appointment request. Your team confirms |
| Nails, lashes, brows or a facial (beauty and nail salons, lash and brow bars) | Takes the treatment and day wanted as a request |
| Consultation for a treatment (aesthetics clinics) | Takes the treatment area and day wanted as a request |
| Tattoo or piercing consultation (tattoo studios) | Takes the idea and size as a request for the artist |
| Massage or spa day (day spas, massage therapists) | Takes a request for the therapist to confirm |
| Prices, walk-ins or opening hours (any) | Answers from the details you approved |
| Running late, or needs to cancel (any) | Takes the message and sends it to you |
| A question about a treatment, or a problem after one (any) | Gives no advice. Puts the caller through to the number you set |
What does a call sound like?
A salon appointment request
Thanks for calling [Your business]. I'm Vola, an AI receptionist. How can I help?
Hi, can I book a cut with Leanne on Thursday?
I can take an appointment request. Could I take your name and number?
Ruth, 07700 9xx xxx. After three, if she can.
Thanks, Ruth. I've sent your request to the salon. It isn't booked until the team confirm.
A consultation request
I'm thinking about something for the lines round my eyes. What would you recommend, and how much?
I can't recommend a treatment or give a price. That is for the practitioner at a consultation. Could I take your name and number for a request?
Dana, 07700 9xx xxx. Saturday mornings.
Thanks, Dana. I've sent your request to the clinic. It isn't booked until the team confirm with you.
A problem after a treatment
I had a treatment on Tuesday and now it's swollen and sore. What should I do?
I can't advise on that, but I can put you through. Could I take your name and number first?
Nadia, 07700 9xx xxx.
Thanks, Nadia. I'm putting you through now. Your name and number have also been sent to the team.
Where do your appointment requests go?
Every call is transcribed and summarised on your dashboard, and the outcome is emailed to you.
What will it never do?
- It cannot see your diary, so it never confirms an appointment. Your team does.
- It gives no prices unless you approved a price list.
- At a clinic it never describes, recommends or compares treatments, or says whether one suits a caller.
- It gives no advice on prescription-only treatments, medical history, pregnancy, medication, risks, results, recovery or aftercare. It promises no results.
- If a caller says it is an emergency, it reads only the emergency wording you approved.
- It does not take card details on the call. You take payment as you do now.
How does Vola work for any business?
- 1. Add your websiteVola learns about your business from your website and the facts you give it.
- 2. Check and approveYou see what Vola knows and where each answer comes from, and you approve every answer before it goes live. Nothing is published quietly in the background.
- 3. Hear it, then switch it onTest your receptionist, then forward your calls to your VolaVoice number, all the time or only when you are busy or after closing. It answers every day, including evenings and weekends.
What you control. Vola answers only from the facts you approved. When it does not know something, it does not guess. It takes a message or puts the caller through to the number you set. You choose that number, and whether Vola tells callers it is an AI at the start of a call. If a caller asks, it always says so.
What you see afterwards. Every call is transcribed and summarised on your dashboard, and the outcome is emailed to you. VolaVoice keeps the written transcript, never the audio.
If you have not set a transfer number, callers who need a person hear a short message that you cannot take calls right now. If you use all your minutes, Vola stops taking calls and forwards them to your transfer number.
Trial and price. Try it free for 14 days. Cancel before day 14 and pay nothing. Then from £49 a month, rolling monthly, no fixed term.
What could a missed call cost? Try your own numbers in the calculator. It is a scenario estimate, not guaranteed revenue.
Where can I read more?
Frequently asked questions
Can it tell callers what a treatment involves?
No. It takes a consultation request, and the practitioner talks it through.
Can it quote prices?
Only from a price list you approved. Tattoo prices come from the artist.
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