AI receptionist for trades and home services businesses
In short
VolaVoice answers the phone when you are under a sink or up a ladder. It takes the name, number, address and job, and sends you the outcome.
Works for
- Plumbers
- Heating engineers
- Boiler servicing and repair
- Electricians
- EV charger installers
- Solar installers
- Alarm and CCTV installers
- Builders
- Roofers
- Groundworkers and driveway contractors
- Scaffolders
- Damp-proofing and waterproofing
- Insulation installers
- Fencing contractors
- Plasterers
- Carpenters and joiners
- Floor fitters and tilers
- Painters and decorators
- Glaziers
- Kitchen and bathroom fitters
- Locksmiths
- Handymen and property maintenance
- Appliance repair
- Catering equipment repair
- Cleaning companies
- Window cleaners
- Pressure washing and exterior cleaning
- Oven cleaning
- Chimney sweeps
- Pest control
- Gardeners and landscapers
- Tree surgeons
- Bespoke joinery and fitted furniture
- Architects
- Landscape architects
What happens when the phone rings and your hands are full?
Vola answers, day or night, and sends you the details in writing. You decide who to ring first.
Which calls does a trades business get?
| The call | What the receptionist does |
|---|---|
| No heating, a leak or a burst pipe (plumbing and heating) | Takes name, number, postcode and the problem |
| Quote for a rewire, solar panels or an extension (electrical, solar, building, finishing trades, architects) | Takes the job and postcode. No price unless you approved one |
| Tiles off or a fence down after a storm (roofing, fencing) | Takes the address and number. Says nothing about what is safe |
| Locked out (locksmiths) | Can put the caller through to the number you set. Never checks who owns the property |
| Wasps or rats (pest control) | Takes what and where. Gives no advice on poisons |
| Move a regular visit (cleaning, window cleaning, chimney sweeps, boiler servicing) | Takes the request. Your team confirms |
| A hedge, lawn or tree (gardeners, tree surgeons) | Takes the job and address for you to price |
| A broken oven, or a tenant's repair (repair, handymen) | Takes the fault, address and access notes. No diagnosis |
| Alarm going off (alarm and CCTV installers) | Takes the address and number |
What does a call sound like?
A boiler breakdown
Thanks for calling [Your business]. I'm Vola, an AI receptionist. How can I help?
Our boiler's packed in. No heating, no hot water.
I'm sorry to hear that. Could I take your name and number?
Shona, 07700 9xx xxx.
Thanks, Shona. What's the postcode?
LS99 9xx.
I've sent your details to the engineer now. I can't promise a time.
A quote request
I'd like a quote for a new patio.
Could I take your name and number for a quote request?
Dev, 07700 9xx xxx. How much would it be?
I don't have prices for that. I've passed it on, and the team will be in touch.
Where do your enquiries go?
Every call is transcribed and summarised on your dashboard, and the outcome is emailed to you.
What will it never do?
It never confirms a visit, time or price. It does not take card details on the call. You take payment as you do now. It gives no gas, electrical, structural or pest advice, and never says anything is safe. It never asks for alarm, key safe or door codes. If a caller reads one out, it is still in the call transcript.
How does Vola work for any business?
- 1. Add your websiteVola learns about your business from your website and the facts you give it.
- 2. Check and approveYou see what Vola knows and where each answer comes from, and you approve every answer before it goes live. Nothing is published quietly in the background.
- 3. Hear it, then switch it onTest your receptionist, then forward your calls to your VolaVoice number, all the time or only when you are busy or after closing. It answers every day, including evenings and weekends.
What you control. Vola answers only from the facts you approved. When it does not know something, it does not guess. It takes a message or puts the caller through to the number you set. You choose that number, and whether Vola tells callers it is an AI at the start of a call. If a caller asks, it always says so.
What you see afterwards. Every call is transcribed and summarised on your dashboard, and the outcome is emailed to you. VolaVoice keeps the written transcript, never the audio.
If you have not set a transfer number, callers who need a person hear a short message that you cannot take calls right now. If you use all your minutes, Vola stops taking calls and forwards them to your transfer number.
Trial and price. Try it free for 14 days. Cancel before day 14 and pay nothing. Then from £49 a month, rolling monthly, no fixed term.
What could a missed call cost? Try your own numbers in the calculator. It is a scenario estimate, not guaranteed revenue.
Where can I read more?
Frequently asked questions
Can it check whether I cover a caller's area?
No. It takes the address, and you decide.
Can it put an urgent caller through to me?
Yes, to the number you set. The call summary is also emailed to you.
Hear a receptionist built from your website
Paste your website and try a receptionist. Nothing goes live.
Hear your receptionist